Web Development

That’s difficult to know without more information.

We require a verbal discussion (sometimes multiple discussions) with a potential client so that we can get a basic understanding of what a project entails. We’ll need to go over timelines, deadlines, schedule conflicts, budgets, and expectations. There is almost always more to a project than the client realizes.

We have a “Base Website Project” on our pricing page – this is where we start all of our web projects, and it may very well cover all of your needs. These costs increase based on the complexity of your project and the amount of time spent on your project.

This depends on the project.

Basic web projects usually take a few days to a week to complete – relative to our agreed upon start date, and only if we have received all the information and assets that we require from you.

As a project’s complexity grows, so does the amount of time it will take to complete.

We will give you a timeline once we have a decent understanding of your project, and we will do our very best to meet or exceed that deadline. Timelines for complex projects can be difficult to accurately estimate because unknowable situations and changes often occur during development – which can lead to delays.

In most situations, no – unless you ask for one.

We design as we go, as we learn more about you and your project through the development process. We have to “take-in” your information and test ideas and concepts – design and layout can be majorly affected by the organization of your data.

We’ve found that providing design concepts so early in the “client / project discovery” often ends up being a massive misrepresentation of the final product.

As we develop, we share screenshots and information with you. When we get to certain points, we’ll have live screen share meetings and can even give you access to live demos in some situations.

All this is not to say we can’t or won’t provide you a mock-up. You’ll just need to specifically request one, and understand that it will take more time, more cost, and will most likely be vastly different than the final product.

Anything and everything!

We ask that you step back, use some common sense, and think about what you think we’ll need to complete your project.

Of course we will do our best to supply you with some sort of list of needs, but in the end this is your project, your industry – we may not know what questions to even ask.

Common things to consider:

• Images
• Branding information
  • Logos
  • Colors
  • Fonts
• Written content (copy)
• Contact information
  • Addresses
  • Phone numbers
  • Email addresses
  • Hours of operation
• Social media accounts
• Data lists (examples below)
  • Products
  • Employees / staff
• Domain Information
  • Domain name
  • Domain Registrar (company where you bought your domain name)
  • Login information

Yes – through the service Google Workspace.

Google Workspace plans provide custom professional emails for your business and include collaboration tools like Gmail, Calendar, Meet, Chat, Drive, Docs, Sheets.

Google Workspace has a bit of a learning curve to setup and manage – because it’s a full featured, professional suite of business tools & services.

Most clients also ask us to manage their account as well, and we may be be able to do so in some situations.

Absolutely.

A business profile helps turn people who find you on Google Search and Maps into new customers. Personalize your profile with photos, offers, posts, and more.

First off, let’s get the ugly, blunt wording out of the way:
We reserve the right to discontinue services once an invoice is past due.

Alright, now that’s been said, we are very understanding of people’s financial situations. The best thing for everyone is communication. Let us know what’s happening, what your plans are, how we can help, etc.

It’s important for you to understand that we incur actual costs to keep your project live and updated. When we are not paid, we don’t just lose profit, we lose actual cash.

So yes, we will shutdown your website, but only after all other options have been exhausted, and only after you have been respectfully warned.

Not in a “turn key” way, let’s explain.

Although the main foundation of our sites is built upon the open source WordPress CMS, we use our own proprietary framework for extra functionality, design, layout, and more. Our framework is compiled as a WordPress “theme” and is provided as part of your monthly costs.

We also integrate our framework with many specific premium plugins that we provide to you as part of your monthly costs, so you will lose access to these once our relationship is terminated.

You and / or your new web developer will receive a compressed file containing the following:

• The MySql Database
• The full WordPress file / directory structure
• File / media uploads
• Non-premium plugins
• A list of the premium plugins (in case you wish to purchase these yourself)

We will not include our framework (theme). It will be up to your new developer to use a theme of their choosing, and to re-develop and re-design your website. This may very well include complex customizations and functionality that we had developed.

We’ll harbor no ill-will…

• We can / will keep your website live until your new developer has completed your new site.
• We will do everything within our power / within reason to help with the transition.
• We have no problem discussing things with your new developer, within reason.

Limited, but kind of unlimited – let’s explain.

We try to keep our support limited to approximately 15 minutes per month without extra charges, unless more time is agreed upon.

Of course, we encourage our clients to contact us when they need to, and we don’t want them to feel burdened by a fear of getting charged to do so. We rarely charge for the occasions where our time involved goes a bit beyond our set limit.

You will always be notified in advance if we need to invoice you, and it is solely up to our discretion on when to do so.

Pretty much any way you wish.

• Email
• Phone
• Text Messaging
• Online Meetings

It mostly depends on the situation – whatever form of communication makes sense for the given circumstance.

We go over this with our new clients to find out what works best for everyone.

Talk to us.

This depends on the request and the amount of time required.

If we have the ability and resources to help, we will.